# FrontLine Communication > FrontLine Communication is the UK's leading provider of communication skills and emotional intelligence training for healthcare professionals. We specialise in ACST (Advanced Communication Skills Training), ECST (Enhanced Communication Skills Training), ACCEND-mapped cancer care training, webinars, and bespoke programmes for NHS trusts, hospices, cancer centres, and healthcare charities. ## About FrontLine Communication FrontLine Communication transforms healthcare teams through expert communication skills training. Our programmes help healthcare professionals handle difficult conversations including breaking bad news, managing strong emotions, and navigating challenging patient interactions. All training uses professional actors for realistic role-play scenarios and can be delivered online via Zoom or in-person at your organisation anywhere in the UK. Key facts: - UK's #1 communication skills training provider for healthcare - Work with NHS trusts, hospices, cancer centres, and healthcare charities nationwide - All courses use professional actors trained in healthcare simulation - Flexible delivery: online (Zoom) or in-person at your location - CPD certified training for continuing professional development ## Training Programmes - [ACST - Advanced Communication Skills Training](https://frontlinecommunication.co.uk/organisations/acst): Award-winning 3-part blended programme for Band 7+ healthcare professionals. Combines e-learning (2-3 hours), individual 1:1 coaching, and 2-day experiential workshops (10 participants per course). Covers breaking bad news, managing strong emotions, and challenging conversations. - [ECST - Enhanced Communication Skills Training](https://frontlinecommunication.co.uk/organisations/ecst): Focused 1-day workshops for mid-tier and junior healthcare staff (14 participants per course). Available with optional e-learning. Topics include multidisciplinary communication, challenging conversations with colleagues, dementia care, and role-specific training. - [ACCEND Training](https://frontlinecommunication.co.uk/organisations/accend): Communication skills training mapped to ACCEND competencies for the cancer care workforce. Standardised training from supportive staff to consultant level, designed for Cancer Alliances and NHS trusts. - [Webinars](https://frontlinecommunication.co.uk/individuals/webinars): 2-3 hour interactive online sessions for individual healthcare professionals. Core topics include Breaking Bad News, Managing Strong Emotions, and Challenging Conversations. CPD certified with at least one free webinar always available. - [Bespoke Training](https://frontlinecommunication.co.uk/organisations/bespoke): Custom programmes designed for your organisation's specific needs. Developed in partnership based on patient feedback, staff concerns, or culture change initiatives. ## Services - [Film Production](https://frontlinecommunication.co.uk/organisations/film): Professional video production for healthcare training materials and e-learning content. - [Actor Agency](https://frontlinecommunication.co.uk/organisations/agency): Professional actors specialising in healthcare training role-play and simulated patient scenarios. - [Leaders Club](https://frontlinecommunication.co.uk/organisations/leaders-club): Professional network for healthcare leaders focused on communication skills development and peer support. ## Key Pages - [Homepage](https://frontlinecommunication.co.uk): Overview of all services and training options - [Training for Organisations](https://frontlinecommunication.co.uk/organisations): NHS trusts, hospices, and healthcare organisations - [Training for Individuals](https://frontlinecommunication.co.uk/individuals): Webinars and individual course bookings - [About Us](https://frontlinecommunication.co.uk/about): Our mission, values, and story - [Our Clients](https://frontlinecommunication.co.uk/clients): NHS trusts and healthcare organisations we work with ## Frequently Asked Questions ### What is ACST? ACST (Advanced Communication Skills Training) is a comprehensive 3-part blended learning programme for Band 7+ healthcare professionals. It combines e-learning videos, individual 1:1 coaching to create personalised scenarios, and a 2-day experiential workshop with professional actors. The complete programme spans approximately 5 weeks. ### What is ECST? ECST (Enhanced Communication Skills Training) is focused 1-day training for mid-tier and junior healthcare staff. Unlike ACST, it targets specific communication challenges in a single day. Available as workshop-only or with optional e-learning, ECST can train 14 people per session. ### What is the difference between ACST and ECST? ACST is for senior Band 7+ staff and spans 5 weeks with 2-day workshops (10 participants). ECST is for mid-tier/junior staff as 1-day workshops (14 participants). ACST includes individual coaching; ECST is more accessible and focused on specific topics. ### Can training be delivered online? Yes, all programmes including ACST, ECST, and webinars can be delivered online via Zoom. Our online delivery maintains the same quality with experienced Zoom managers ensuring smooth facilitation. ### Who should attend communication skills training? Our training serves all healthcare professionals: doctors, consultants, nurses, clinical nurse specialists, allied health professionals, radiographers, pharmacists, medical examiners, support staff, and anyone in patient care or healthcare teams. ### How much does training cost? Pricing varies by programme. Organisations can book whole courses, and individuals can access webinars directly or ACST through pay-per-place partnerships with NHS trusts like Guy's Cancer Academy. Contact us for a quote. ## Contact For enquiries about training programmes, please use the contact form on our website at https://frontlinecommunication.co.uk ## Optional - [Training Brochures](https://frontlinecommunication.co.uk/organisations/brochures): Downloadable PDFs with detailed programme information - [Course Catalogue](https://frontlinecommunication.co.uk/organisations/course-titles): Complete list of all available training courses - [Individual ACST Booking](https://frontlinecommunication.co.uk/individuals/advanced-courses): Book individual places through partner organisations