The UK's most relevant set of focused communication skills training courses for healthcare. Designed for mid-tier and junior staff across all roles and disciplines.
Enquire to Book a CourseOur growing list of mid-tier communication skills training is rapidly becoming the most relevant set of training courses in healthcare. Each title is initially developed in partnership with a healthcare client, piloted, and then offered to our wider client base.
Whether your training needs are driven from patient feedback, complaints, staff concerns, management considerations, or wholesale planned culture change, we can provide communication training from singular focused courses to wide-reaching multi-faceted programmes across all staff levels.
E-Learning + 1-Day Workshop
Workshop Features:
1-Day Workshop
Workshop Features:
Our ECST range covers a wide variety of focused topics and specific healthcare roles.
Enhanced Communication Skills Training (ECST) Multidisciplinary
Challenging Conversations with Colleagues
ECST for International Medical Graduates
ECST for Post Graduate Doctors
ECST for Early Career CNS
ECST for Radiographers 'Straight to CT'
ECST for Medical Examiners
ECST for Supportive and Assistive Staff
ECST for Allied Health Professionals
ECST for Dementia Care
Enhanced Breaking Bad News
Enhanced Motivational Interviewing
Designed for staff across a wider range of bands, from junior to mid-tier healthcare professionals who need focused communication skills training.
Perfect for organisations responding to patient feedback, complaints, staff concerns, management considerations, or planned culture change.
Common questions about Enhanced Communication Skills Training
ECST is a 1-day focused communication skills training programme for mid-tier and junior healthcare staff. Unlike the more intensive ACST, ECST delivers targeted training on specific topics like challenging conversations, dementia care, or role-specific communication skills. It's available as workshop-only or with optional e-learning.
ACST (Advanced) is a comprehensive 3-part blended programme for Band 7+ senior staff, spanning 5 weeks with individual coaching and 2-day workshops. ECST (Enhanced) is a focused 1-day workshop for mid-tier and junior staff, targeting specific communication challenges. ECST is more accessible and can train 14 people per session versus 10 for ACST.
ECST workshops run for 1 day (9am-4:30pm). With the blended learning option, participants complete 2-3 hours of e-learning videos about 1 month before the workshop. The workshop-only option requires no pre-course preparation.
ECST covers diverse topics including: Multidisciplinary ECST, Challenging Conversations with Colleagues, ECST for International Medical Graduates, ECST for Post Graduate Doctors, ECST for Early Career CNS, ECST for Radiographers, ECST for Medical Examiners, ECST for Dementia Care, Enhanced Breaking Bad News, and Enhanced Motivational Interviewing.
Yes, each ECST course can be tailored to your organisation's specific needs. Courses are often developed in partnership with healthcare clients to address particular challenges identified through patient feedback, complaints, staff concerns, or planned culture change initiatives.
From singular focused courses to wide-reaching programmes across all staff levels, we can meet your organisation's specific needs.