The UK's #1 Communication Skills Training Provider for Healthcare Organisations
Transform your teams with our award-winning training programmes, designed specifically for healthcare professionals across all bands and specialties.
ACCEND Training Programmes
Discover our comprehensive training mapped to ACCEND competencies - the future of cancer care workforce development.
Explore ACCENDOur Training Programmes
From advanced blended learning to focused one-day workshops, we offer comprehensive training solutions tailored to your organisation's needs.
Advanced Communication Skills Training (ACST)
Premier Programme
Our award-winning blended learning solution combining e-learning, 1:1 coaching, and a 2-day workshop. Designed for Band 7+ staff or those with previous communication skills training.
Enhanced Communication Skills Training (ECST)
Mid-Tier Programme
Focused training courses for mid-tier and junior staff across all healthcare roles and disciplines. Available as 1-day workshops with optional e-learning.
Webinars
High-impact 1.5-hour sessions for large-scale workforce training across all healthcare areas.
View WebinarsPACC Programme
Personalised Approach to Cancer Care - 3 separate 1-day courses for cancer care professionals.
ACCEND Accredited
Our courses are mapped to ACCEND competencies and registered with the NHS accreditation portal.
Learn MoreAdditional Services
Beyond training, we offer comprehensive support services to enhance your organisation's communication capabilities.
Leaders Club
Networking events for L&D leaders across the NHS, hospices, and charities. Connect with peers and share best practices.
Learn MoreAgency Services
Hire our professional actor pool and experienced course facilitators for your own training programmes and role-play scenarios.
Learn MoreFilm Production
Full-service video production for training materials. From concept to completion, including camera, sound, lighting, actors, and editing.
Learn MoreBespoke Course Design
Custom training solutions designed specifically for your organisation's unique communication challenges and objectives.
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Ready to transform your organisation's communication?
Join hundreds of NHS trusts, hospices, and healthcare organisations who trust FrontLine Communication for their training needs.
Frequently Asked Questions About Training for Organisations
Common questions from NHS trusts, hospices, and healthcare organisations
What communication skills training does FrontLine Communication offer for NHS organisations?
We offer ACST (Advanced Communication Skills Training) for Band 7+ staff, ECST (Enhanced Communication Skills Training) for mid-tier and junior staff, ACCEND-mapped training for cancer care, webinars, facilitation skills training, and bespoke programmes. All training can be delivered online or in-person at your organisation.
How much does healthcare communication skills training cost?
Training costs vary by programme type and delivery method. We offer flexible pricing models including whole course bookings, pay-per-place options through partner organisations, and bespoke packages tailored to your needs. Contact us for a quote based on your specific requirements.
Can you deliver training at our NHS Trust or hospital?
Yes, we deliver training both online via Zoom and in-person at your organisation's location anywhere in the UK. In-person delivery is available for most programmes, and we can accommodate multiple sessions to train large numbers of staff.
What is the difference between ACST and ECST training?
ACST is our comprehensive 3-part blended programme for senior Band 7+ staff, spanning 5 weeks with e-learning, 1:1 coaching, and a 2-day workshop (10 participants). ECST is focused 1-day training for mid-tier and junior staff (14 participants), available as workshop-only or with e-learning.
How do you tailor training to our organisation's specific needs?
We work closely with clients to understand their challenges through patient feedback, complaints, staff concerns, or culture change goals. Training scenarios are customised using real examples from your context, and we can develop entirely bespoke courses in partnership with your organisation.