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Explore our comprehensive range of communication skills training programmes. Download detailed brochures to learn more about our courses, methodologies, and how we can support your organisation.

Combined Programmes

Personalised Approach to Cancer Care (PACC)
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Personalised Approach to Cancer Care (PACC)
A flexible, ACCEND-aligned three-day programme that equips healthcare staff with the knowledge, communication and psychological skills to deliver truly personalised cancer care—commission one, two or all three days, delivered consecutively or as standalone training
3x 1-Day Workshops
ACCEND Programmes
We've developed a number of courses to fit ACCEND needs across the bands and roles, mapping all out courses to the ACCEND CiPs

Advanced Courses

Advanced Communication Skills Training (ACST)
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Advanced Communication Skills Training (ACST)
This is FrontLine’s premier training course, with a long history of development and proven effectiveness. We have trained thousands of healthcare professionals in our most popular and sought-after course. Our award-winning Blended Learning model is still unique and unchallenged in this field of training.
2 Day WorkshopE-Learning1:1 Coaching
ACST - Allied Health Professionals
ACST - Allied Health Professionals
Advanced communication skills for critical care professionals working in fast-paced, emotionally intense and high-risk clinical environments
2 Day WorkshopE-Learning1:1 Coaching
ACST - Critical Care
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ACST - Critical Care
Advanced communication skills for critical care professionals working in fast-paced, emotionally intense and high-risk clinical environments.
2 Day WorkshopE-Learning1:1 Coaching
ACST - Refresher (1-Day)
ACST - Refresher (1-Day)
A focused refresher that sharpens advanced communication skills and restores confidence in managing complex conversations. Completion of ACST or similar, in the last 5 years, generally a prerequisite.
1 Day WorkshopE-Learning

Enhanced Courses

Enhanced Communication Skills Training (ECST)
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Enhanced Communication Skills Training (ECST)
A skills-focused communication course that recognises existing experience while strengthening confidence, clarity and compassionate support for patients and families.
1 Day Workshop
ECST - Allied Health Professional
ECST - Allied Health Professional
A blended learning course tailored for Allied Health Professionals to enhance communication across assessment, treatment and follow-up.
1 Day WorkshopE-Learning
Enhanced Telephone Communication Skills
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Enhanced Telephone Communication Skills
Develop confident, structured and emotionally attuned telephone conversations that keep patients safe, informed and emotionally supported.
1 Day Workshop
Enhanced Breaking Bad News
Enhanced Breaking Bad News
This 1-day workshop will develop enhanced skills to deliver life-changing news with clarity and empathy, using a nuanced, confident application of the SPIKES model.
1 Day Workshop
Elevate Your Voice In MDT
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Elevate Your Voice In MDT
Develop the confidence and communication skills to speak up, challenge constructively and advocate effectively within multidisciplinary teams discussions.
1 Day WorkshopE-Learning

Presenting & Leadership

Facilitation Skills for Patient Workshops
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Facilitation Skills for Patient Workshops
Build the confidence, structure and facilitation skills needed to design and deliver safe, engaging and person-centred patient workshops within cancer services.
E-Learning

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