About FrontLine Communication
The UK's leading provider of communication skills training for healthcare professionals
Our Mission
At FrontLine Communication, we believe that effective communication is at the heart of excellent healthcare. Our mission is to empower healthcare professionals with the skills and confidence to have meaningful conversations with patients, families, and colleagues.
We specialise in delivering evidence-based communication skills training that makes a real difference to patient care and staff wellbeing.
Our Values
Compassion
We understand the emotional challenges of healthcare communication and approach every training session with empathy and understanding.
Excellence
We're committed to delivering the highest quality training, using evidence-based approaches and continuously improving our programmes.
Collaboration
We work in partnership with healthcare organisations to create tailored solutions that meet their specific needs and challenges.
Impact
We measure our success by the positive impact our training has on patient care, staff confidence, and organisational outcomes.
Our Story
FrontLine Communication was founded with a simple but powerful vision: to transform healthcare communication through world-class training. What started as a small team of passionate communication specialists has grown into the UK's largest provider of Advanced Communication Skills Training (ACST).
Today, we work with NHS trusts, hospices, cancer centres, and healthcare organisations across the UK, training thousands of healthcare professionals every year. Our programmes are recognised for their quality, with ACST courses mapped to ACCEND competencies and registered with the NHS accreditation portal.
We've expanded our services to include enhanced communication skills training (ECST), specialist programmes like our Personalised Approach to Cancer Care (PACC), webinars, bespoke course design, and even film production services. But at our core, we remain focused on one thing: helping healthcare professionals communicate with confidence, compassion, and skill.
Trusted by Leading Healthcare Organisations
We're proud to work with NHS trusts, hospices, cancer centres, and healthcare charities across the UK
Ready to Transform Your Communication Skills?
Whether you're an organisation looking for comprehensive training or an individual seeking professional development, we're here to help.