1. Introduction
FrontLine Communication ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our training programmes.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following types of information:
2.1 Information You Provide
- Contact Information: Name, email address, phone number, job title, and organisation name when you enquire about our services or book training.
- Booking Information: Details about training requirements, team size, preferred delivery format, and timing preferences.
- Course Participation: Attendance records, feedback, and assessment information for training programmes.
- Communication Records: Correspondence when you contact us via email, phone, or our website forms.
2.2 Information Collected Automatically
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.
- Cookies: We use cookies and similar tracking technologies to enhance your experience on our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our training services and programmes
- To respond to your enquiries and communicate with you about our services
- To process bookings and manage your account
- To send you relevant information about our courses, updates, and resources (where you have opted in)
- To improve our website, services, and user experience
- To comply with legal obligations and protect our legal rights
- To issue certificates and maintain training records
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services and marketing our training programmes.
- Consent: Where you have given consent, such as for marketing communications.
- Legal Obligation: Processing necessary to comply with legal requirements.
5. Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party companies that help us deliver our services, such as email providers, payment processors, and hosting services.
- Partner Organisations: Cancer Alliances, NHS Trusts, and other healthcare organisations where relevant to your training.
- Professional Bodies: For the purpose of course accreditation and certification (e.g., Greater Manchester Cancer Academy ePortfolio).
- Legal Requirements: When required by law, regulation, or legal process.
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Training records and certificates may be retained for longer periods to support your professional development and CPD requirements.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under data protection law, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data in certain circumstances.
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Request transfer of your data to another organisation.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below.
9. Cookies
Our website uses cookies to distinguish you from other users and to provide a better browsing experience. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: bookings@frontline-communication.com
- Phone: 07780 701 831
- Website: www.frontlinecommunication.co.uk
13. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at ico.org.uk.