ACCEND Accredited Communication Skills Training
The ACCEND programme recognised a need to standardise and improve training across the whole cancer care workforce. We were consulted to design communication skills courses to meet this need, delivering cost-effective training models across the entire pathway.
Why ACCEND Training Matters
Working with Cancer Alliances, we have successfully piloted and then launched cost-effective training models across the cancer care workforce, utilising our skills and experience in delivering courses for healthcare professionals, experienced faculty and facilitators, whilst utilising dedicated video e-learning modules, webinars and workshops, rich with valuable training and materials.
Standardised Training
Consistent, high-quality communication skills training across the entire cancer care workforce, from supportive staff to consultant level.
Future-Focused
Aligned with where healthcare budgets are being allocated, ensuring your organisation stays ahead of training requirements and funding opportunities.
Proven Results
Successfully piloted with Cancer Alliances and now delivered across multiple healthcare organisations with exceptional feedback and outcomes.
Training Across the ACCEND Pathway
Our course types mirror the needs of the ACCEND Programme, from advanced courses to high-volume webinars. We can train all cancer-related staff at the appropriate level.
The ACCEND Pathway
Our Communication Skills Courses
Advanced Communication Skills Training (ACST)
For Advanced & Consultant levels
Enhanced Communication Skills Training (ECST)
For Enhanced & Registration levels
Personalised Approach to Cancer Care (PACC)
For Assistive & Pre-registration levels
Delivering Patient Workshops (FST-PW)
For staff facilitating patient workshops
Our Blended Learning Approach
Our courses utilise a variety of delivery methods, blended for greater impact. Our role-play scenarios are used to demonstrate theory-in-practice to embed learning through experience. The courses we've developed for the ACCEND programme are curated from these methods and benefit from the experience of our facilitators and actors.
The courses are delivered in a variety of formats, depending on the need, level and volume of intended participants. Many of the courses provide the opportunity to learn and embed the skills for effective communication with theory-in-practice methods.
Role-Play
E-learning Platform
1:1 Coaching
F2F Workshops
Live Interactive Webinars
Courses for the ACCEND Pathway
Utilising our experience delivering the ACST 'Connected' model for over two decades, we adapted this to our award-winning "Blended Learning" model in 2020. Since then, we have created communication skills courses specifically for various needs within the ACCEND pathway.
ACCEND Capabilities in Practice (CiPs)
Our courses are mapped to the ACCEND Capabilities in Practice (CiPs) Outcomes Matrix, ensuring comprehensive coverage of essential communication competencies across all levels.
Key ACCEND CiPs Covered by Our Courses
Training by NHS Role Level
We understand that different roles within the NHS require different levels of communication skills training. Our courses are designed to meet the specific needs of each role level, from supportive staff to consultant level.
Supportive & Assistive Staff
Bands 2-4
- PACC Programme
- Focused Webinars
Mid-Tier Professionals
Bands 5-7
- ECST Programme
- FST-PW for facilitators
Advanced & Consultant
Bands 8+ & Consultants
- ACST Programme
- Advanced Webinars
Ready to implement ACCEND training in your organisation?
From individual courses to comprehensive workforce training programmes, we can support your ACCEND journey at every level.