Advanced Communication Skills Training
OUR ACST CLIENTS
THE UK's #1 ADVANCED COMMUNICATION SKILLS TRAINING (ACST) PROVIDER
FrontLine has a long history providing role-play actors and facilitators for advanced communication skills training for HCP’s, but in 2020 the Covid-19 pandemic caused us to re-think the delivery of that well established training.
Investing heavily in technology and redeveloping the course materials, workshop & facilitators, we created a unique blended learning solution: a combination of
video eLearning, 1:1 coaching and a 2-day online workshop supported by 5 of our staff.
This course has produced amazing results across the board, with exceptional feedback from participants and our clients & partners.
Taking this exceptional foundation from our ACST programme, we also develop courses suited across all bands and for all the communication needs of our clients.
Developed and designed by our in-house team of experts, with a range of heath care experience. We are proud of the exceptional feedback we receive, and
constantly reflect and adjust our programmes for improvement. The relationship with our clients is one of partnership, with some expanding to working with us on national training models, and others helping to reach more HCP’s. So book whole courses with us, or take a look at our pay-per-place ACST partnerships further below.
We’ve developed an exceptional and unique blended learning experience.
30 minute 1:1 coaching, around 1 week prior to the workshop
Create a unique communication challenge for role-play
Access to eLearning 1 month prior to workshop
Short videos on skills, models, theory & example role-plays
Online or in-person experiential workshop
Each participant role-play’s their real world scenario
ELEARNING PLATFORM FEATURES
16x bite-sized training videos & reflection questions
4x Role-Play preparation videos and questionnaire
2/3 hours total commitment, 1 month prior to workshop
10x Participants per course, role-play for each
Short days: 9am until 2:30pm
5x Staff on hand: Facilitators, Actors & Zoom Manager
ONLINE WORKSHOP FEATURES
A few of our partners offer individual seats on their ACST courses to other trusts, hospices, charities and care organisations.
So for those that have the need to bring ACST to their team, but do not have the resources or numbers to organise full course bookings directly with us, you can still book places on ACST courses with these partners, knowing it’s powered by us at FrontLine.