Events & Resources

Covid conversations

Dr Bruce Montgomery has used the human-centered approach to complaints in this role-play video. The scenario is based on a real complaint Zoe, with the support of PALS, has written a letter of complaint regarding the treatment decisions and care of her husband, who passed away in hospital after contracting Covid-19 You may not use

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Time To Think

I read this book when studying for my coaching qualification It has changed the way I run and deliver my courses as a facilitator as well as influencing me as a coach I know teach this model to Health Care Professionals as they both need to think well and provide an environment for patient and

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