Patient voice
Video coming soon
The challenge
Patients were reporting dissatisfaction with online and telephone consultations, and with the support of SELCA wanted to help other patients get more from virtual appointments by making video resources.
FrontLine solution
FrontLine was invited to participate in discussions with a patient community of practice group to gather their experiences and advice. We supported the patients in developing the key messages and script themselves; they chose three patients to represent them in the video. Filmed during the COVID-19 pandemic, the project required careful planning to ensure the safety and comfort of the patients.
How it's used
The finished patient-led video is freely available on YouTube and continues to be used as a resource to help patients prepare for virtual consultations.