Personalised Approach to Cancer Care
For Supportive and Assistive Staff
An exciting 3-day training model developed by FrontLine Communication in collaboration with Sharon Rowe. Combining renowned cancer education expertise with our proven success in delivering Enhanced Communication Skills Training (ECST) to supportive and assistive teams.
Empowering Healthcare Staff in Cancer Care
FrontLine Communication has provided Communication Skills Training and services for Health Care Professionals in the UK for over 20 years.
We are excited to introduce this transformative three-day flexible training programme specifically designed to empower healthcare staff with the skills they need to engage with people affected by cancer.
This course ensures your staff receive practical, comprehensive training aligned with the NHS ACCEND framework, which will have a tangible impact on personalising cancer care delivery.
Each day of the programme has been mapped against the ACCEND Core Cancer Capabilities in Practice (CiPs) and has their own unique course certificate.
Participants can record each day of learning using the Greater Manchester Cancer Academy ePortfolio Platform.
Tailor Your Programme
Commission any of the one, two or three training days from the programme. With this flexibility you can choose what is right for your staff, budget and training needs. Run your chosen structure consecutively or over extended dates.
Course Structure
14 delegates
per course / training day
Online via ZOOM
Interactive delivery
09:00 to 16:00
Full day sessions
Programme Outline
Three comprehensive training days, each with unique focus areas and certifications
Cancer 101
Knowledge and Skills for the Supportive Workforce
Staffed by: 1x Facilitator, 1x Patient Journey, 1x Zoom Manager
Content
- Understanding Supportive Roles in Cancer Care
- The ACCEND Framework - Implications for the Supportive/Assistive Workforce
- Cancer and Cancer Treatments
- Exploring Inequity in Cancer Care and Potential Solutions
- A Patient's Journey: Uncovering the Essence of Person-Centred Care
- Challenges in the Role and Self-Care
About This Day
This course is for the supportive and assistive workforce. It helps the understanding of the supportive roles in cancer care; it will explore the inequity in cancer care and go through the patient's journey so you can centre them in their care, as well as looking into the ACCEND framework and the implications. It is a separate course on its own that includes a certificate.
Enhanced Cancer Communication
Staffed by: 2x Facilitators, 1x Actor
Content
- Pre-course questions exploring participant communication challenges
- Explore purpose vs agenda led conversations
- Facilitating skills and blocking behaviours
- Conversation structure
- Group discussions
- Interactive exercises
- Experiential learning using forum theatre
- Bespoke scenarios for group's learning objectives
About This Day
This course is based on our Enhanced Communication Skills Training course for intermediate banded staff and adapted for supportive and assistive staff. Bringing communication skills and models appropriate for cancer care and the staff level. It is a separate course on its own that includes a certificate.
Psychological Skills Level 1+
Staffed by: 2x Facilitators, 1x Zoom Manager
Content
- NICE four-level model for psychological care in cancer
- The distress continuum
- Evolution of the human mind
- What might trigger the threat system in cancer
- Anxiety - what is it?
- Screening tools
- Recognising and managing compassion fatigue
- Practicing effective self-care and emotional regulation
- Building resilience through decompression techniques and healthy boundaries
About This Day
This course is everything in a Psychological Skills Level 1, and more. Not only does it equip health and social care workers with the knowledge and confidence to recognise and respond to patient's emotional needs, but also focuses on the wellbeing of the workforce, promoting a healthier, more compassionate care environment for all. Also trains staff in next level psychological signposting. It is a separate course on its own that includes a certificate.
Meet Our Team
Just a few of our extensive team of experienced healthcare educators and facilitators
Olivia Corrie
CEO & Founder
I am passionate about helping healthcare professionals to challenge themselves, to be the person remembered by patients and families for making a real difference.
Sharon Rowe
Cancer Educator & Course Creator
I'm committed to making cancer less confusing and ensuring personalised care is at the heart of every patient interaction
Bruce Montgomery MBBs, MS, FRCS(Urol)
Medical Advisor
By helping HCPs to develop their skills and gain insight, I hope to improve the care patients receive far more widely than I can do myself!
Jenny Hadley
CNS, Palliative Nurse Educator
Helping people remember their values and core purpose in healthcare and reigniting their passion is not only rewarding but also fun.
Trusted By Leading Healthcare Organisations
What Participants Say
Real feedback from healthcare professionals who have completed PACC training
“I thoroughly enjoyed this course thank you for your brilliant content and delivery. I've taken away so much that I will use in my conversations with my patients which I'm sure will help support them better on their journey”
“The Facilitators were very good, made everyone feel comfortable and at ease. Encouraged all to take part, but didn't pressure anyone to join in.”
“Day one has been very well thought out. I thought a lot of it would go over my head and not be relevant to my role, but it was designed so we could all voice our opinions and experiences to make the most of the day. It flew by and I look forward to day two!”
“I really enjoyed how the day one course was structured. The mix of Sharon presenting with slide shows and then mixing in to groups and sharing was really good and kept me very engaged.”
“Listening and learning from others in a similar role has really helped me to understand why my role is so important”
“I plan to use the ACCEND Framework to look into career progression and make a bigger difference.”
Frequently Asked Questions
Common questions about PACC training
What is PACC (Personalised Approach to Cancer Care)?
PACC is a transformative 3-day flexible training programme specifically designed to empower supportive and assistive healthcare staff with the skills they need to engage with people affected by cancer. Developed by FrontLine Communication in collaboration with Sharon Rowe, the programme combines renowned cancer education expertise with proven Enhanced Communication Skills Training (ECST) delivery methods.
Who is PACC training designed for?
PACC is designed for the supportive and assistive workforce in cancer care settings. This includes healthcare support workers, administrative staff, receptionists, and other non-clinical staff who interact with people affected by cancer. The training helps them understand their important role in delivering person-centred care.
How is PACC training structured?
PACC consists of three separate training days that can be commissioned individually or together: Day 1 - Cancer 101 (Knowledge and Skills), Day 2 - Enhanced Cancer Communication, and Day 3 - Psychological Skills Level 1+. Each day runs from 9am-4pm online via Zoom with 14 delegates per course. Each day has its own certificate.
Is PACC training aligned with the NHS ACCEND framework?
Yes, PACC training is aligned with the NHS ACCEND framework. Each day of the programme has been mapped against the ACCEND Core Cancer Capabilities in Practice (CiPs). Participants can record each day of learning using the Greater Manchester Cancer Academy ePortfolio Platform.
Can we customise the PACC programme for our organisation?
Yes, you can commission any one, two, or all three training days from the programme. This flexibility allows you to choose what is right for your staff, budget, and training needs. You can run your chosen structure consecutively or over extended dates, with role-play scenarios bespoke to your group's needs.
Ready to Transform Your Team's Cancer Care Skills?
Book a meeting with our CEO to discuss how PACC can benefit your organisation, or contact us to learn more about commissioning this flexible training programme.
Contact us directly:
bookings@frontline-communication.com
Tel: 0333 050 9479